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Shipping your Pump
I know the urgency of not having any water, which is why I always do my best to process your order immediately.
Once the item goes to the shipper, it is then out of my control. If your order is received first thing in the morning, it will processed straight away and there is a good chance that your item will be shipped out that day. If the order is received later in the day, the order will still be processed immediately, however, it will leave the following day.
I will supply you with a tracking number and not an ETA, this will be emailed to you as soon as I receive it from the shipper.
As Australia is so vast, there are several different Shipping Options to choose from to ensure the quickest delivery.
The main shipping methods are Road Express Courier Delivery. On the odd occasion it may be Australia Post.
The courier companies that I use the most are:
TNT Express, Toll Ipec Express and StarTrack Express.
However in some areas it may be necessary to use Busfreight and Couriers Please.
Some of the larger freight companies use smaller couriers to deliver to the more remote areas.
If you don’t want me to use a particular courier, please let me know at the same time as you place your order, as your order will be processed immediately.
If an item is damaged in shipping, please retain all packing materials and contact us so that we can take it up with the shipping company.
Pumps will be shipped immediately once payment has cleared.
I may be able to send pumps to other countries at my discretion as long as you provide me with a DHL or TNT account number.
Make sure that you use the same type of single phase and/or 3 phase power supply as in Australia and it is 50Hz. As the pumps are for use in Australia.
GST is charged for all pumps on my site (without exception) and the prices are AUD.