I know the urgency of not having any water, which is why I always do my best to process your order immediately.
Your order will be shipped immediately once payment has cleared. Shipping is free for all orders $199.
If your order is received first thing in the morning, it will processed straight away and there is a good chance that your item will be shipped out that day. If the order is received late in the day, the order will still be processed immediately, however, it will be dispatched the following day.
I will supply you with a tracking number and not an ETA. This will be emailed to you as soon as I receive it from the shipper.
I send you an email confirming your delivery address and contact details.
Once I have your delivery address, dispatch will work out which method will be the most efficient for your area.
The main shipping methods are Road Express Courier Delivery. On the odd occasion it may be Australia Post.
The courier companies that I use the most are:
TNT Express, Border Express, Toll Ipec Express and StarTrack Express.
Some of the larger freight companies use smaller couriers once it gets to the more remote areas.
On some occasions, if you live a fair way out of town it may be more convenient for you to pick the pump up from the Post office, local shop or the local freight depot.
Please let me know if this may be the case for you.
Tracking your item
Once your item has been sent, I will contact you with the shipping method, courier name and tracking ID.
If an item is damaged in shipping, please retain all packing materials and contact us immediately.
If you don’t want me to use a particular courier, please let me know at the same time as you place your order, as your order will be processed immediately.
Your items will be shipped from the warehouse nearest to you.
Franklin Electric pumps and accessory will be dispatched from Townsville, Brisbane, Melbourne, Adelaide or Perth.
Pentax & Prime Power pumps will be dispatched from Adelaide.
Wilo bore pumps will be dispatched from Perth or Brisbane. Wilo bore pump kits are only available ex Perth.
Reefe pumps are dispatched from Brisbane.
WaterPro pumps are dispatched from Brisbane.
OEM bore pumps are dispatched from Sydney.
Jabsco DC pumps are dispatched from Sydney.
Rule Bilge Pumps are dispatched from Sydney.