Strongman Pumps are a registered dealer of Franklin Electric’s range of pumps as they are the most dependable submersible motors in the market today and have the best reputation.
In my 9 years of dealing with Franklin Electric, they have proven to have exceptional customer service with my Strongman Pumps customers. They really do look after my customers far and beyond any other company I have ever dealt with. No other brand of pump that Strongman Pumps sell have the quite the same professional and generous backup and after sales service which is why I also choose to match other high quality bore pump wet ends such as the Pentax bore pumps with Franklin Electric Motors.
If in the unlikely event that you have a warranty issue with a Franklin item, the warranty process is as follows. You will need to contact Strongman Pumps or Franklin Electric or the Franklin dealer from whom you purchased the pump to make sure your issue can’t be rectified. You will be supplied with a form to fill in and return. This is all you have to do. Franklin will arrange pick up and will take care of the rest.
Strongman Pumps has been a registered dealer for Reefe Pumps for a couple of years now. I am extremely happy to be an on seller for Reefe Pumps as they also provide really great customer service and follow up. Reefe warranty and customer service has been exceptional.
Other Pump Dealers
I have never had any warranty issues with other dealers such as Pentax, Jabsco, Rule, etc, so cannot provide any feedback on customer service. The least best warranty is on the OEM Bore Pumps. For these pumps, it must be a manufacturers fault with the pump before they will warrant the pump. However, I rarely get any issues with these pumps.